REFUNDS, RETURNS AND EXCHANGES

REFUNDS

Upon the occasion of a voluntary cancellation of orders by the client, there will be a 15% administration and restocking fee on their refund.

RETURNS AND EXCHANGES

Due to the types of items sold by Romantix, we unfortunately cannot accept the returning or exchanging of any underwear (panties, G-strings, bra-sets, men’s underwear) or bodysuits/teddies.

Products may only be returned when damages are evident before the customer has used the item or if the items are not the correct size and they do not fall under the categories explained above. If the item is damaged, this needs to be reported to Romantix within 24 hours and the item must be returned within a period of 7 days after delivery.

All items must be returned in their original packaging, in the condition it was received in and with all the extras that may be included. Any missing or damaged items will deem the return void.If the products have been approved for return, Romantix will notify you and request that you post it back to us. Should you need to post the products to us please only sent it to our Postal Address.