TERMS AND CONDITIONS

TERMS AND CONDITIONS

Welcome to Romantix Lingerie’s website. We are a Lingerie Shop for both men and women ranging from small to plus sizes. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following Terms and Conditions of use which govern Romantix’s relationship with you in relation to this website. If you disagree with any part of these Terms and Conditions, please do not use Romantix’s website.

The terms ‘Romantix’, ‘Romantix Lingerie” or ‘us’ or ‘we’ refers to the owner of this website. The term ‘you’ refers to the user or viewer of this website.

The use of this website is subject to the following terms of use:

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on Romantix’s website is entirely at your own risk, for we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to Romantix Lingerie. This material includes, but us not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms and Conditions.
  • All trademarks reproduced on Romantix’s website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorized use of this website may give rise to a claim for damges and/or be a criminal offense.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). Romantix Lingerie has no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such of the website is subject to the laws of the Republic of South Africa.
  • All pricing shown on Romantix are an indicative only and are subject to change at no given notice.


Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 – 2 days and delivery will be sent via Courier, Post Office or Postnet. Once your order has been sent you will be updated with a tracking number via email. For more information regarding our delivery methods please see our Delivery Options


Return and Refunds policy
The provision of goods and services by Romantix is subject to availability. In cases of unavailability, Romantix will refund the client in full within 30 days. Cancellation of orders by the client will attract a 15 % administration fee. 

Due to the nature of the products we do not accept returns on items unless the item is Damaged. Items need to be returned in their packaging for a replacement or Refund. For more information on returns or refunds pleasure see our Returns Policy

Customer Privacy policy
Romantix Lingerie shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Romantix Lingerie bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for Romatix via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details 
Customer details will be stored by Romantix separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility 
Romantix Lingerie takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and Romantix Lingerie chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation 
Romantix may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by Romantix Lingerie (PTY) LTD based in South Africa trading as Romantix Lingerie.

Romantix Lingerie contact details
Company Physical Address 1: Shop 8 Athlone Court, 8 Warner  Road, Athlone Park
Email: sales@romantix.co.za
Phone: 074 201 7626

Company Physical Address 2: Shop 5, 8 Elvire Road, Westville, Durban